Store Credit and Dispute Policy

When budget comes back as store credit, how disputes work, and how Auto Pilot rollover is handled.

Draft. Song Wake will replace this with lawyer-reviewed text.

Store credit

One-time campaigns: budget Song Wake could not place, a missed delivery, a creator cancellation, a dispute decided for you, or a cover or Social Play post taken down early comes back as store credit for that placement.
Auto Pilot: the same amounts roll into next month's budget instead. If you cancel, remaining rollover becomes store credit, dollar for dollar.
The service fee is not returned. Store credit never expires, is applied automatically at your next checkout, and cannot be cashed out.

You have 72 hours after proof is submitted to verify it or open a dispute. Verified evidence is approved automatically without a response; unavailable post checks require team review first.
Cover disputes can be opened for a wrong song, wrong lyrics, a missing credit or link, missing #ad, a post under the required length, a private post, or a post on the wrong platform.
Social Play disputes also include music not audible for 15 seconds (or the whole shorter clip), failure to use an available official sound, early takedown or a Story not kept up 24 hours.
Song Wake reviews the proof and decides. Decisions for you return store credit or rollover; decisions for the creator release payment.
Uploaded proof videos are deleted 90 days after the order is paid out or credited. A video is never deleted while a dispute is open, or while the buyer or the creator has it switched on as a profile highlight. Post links stay on the order.